Refund policy

Last updated 13 October 2026.

Unused credits

Credits you have bought but not used are refundable within 14 days of purchase. Email sprout@parsleaf.com from the address on your account with the order number; the refund goes back to the original payment method, usually within 5–10 business days, and the credits are removed from your account. Bank charges on an international refund are deducted from the refund.

Used credits

A credit is used when a generation produces a parser or extension. Used credits are not refundable, because the AI processing cost has been incurred. If the generated parser never passes in your SIEM despite the included fix rounds, write to us with the job name and the SIEM error — we will look at it, and where the fault is ours we refund the credit.

Failed generations

If a generation fails to produce a parser, the credit (or the free run) is returned to your account automatically. Nothing to request.

Free run

The free generation included with a new account has no monetary value and is not refundable or exchangeable.

Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved within a day. Credits from a disputed order are removed from the account while the dispute is open.